Returns And Refunds

14 DAY MONEY BACK GUARANTEE All orders placed with Primal Rugby Ltd. are covered by a 14 day money back guarantee. If within 14 days of receipt, you are not satisfied with your order, you are entitled to a replacement of the same product (if in stock) or a refund of the cost of the goods (excluding all delivery costs) provided the product(s) have not been damaged.


Products purchased on this website can be returned for a FULL REFUND, in line with our refund policy. The recipient must contact us within the first 14 days from the day they received the product, via email ( Once the product has been inspected and deemed a condition acceptable for resale and has not been damaged, then a refund will be given (exc. extra delivery charges). If the fault has been deemed to be caused by self-damage, a refund will not be given. 


NOTE: When returning the product(s), we advise you send it via signed recorded delivery. Any product(s) that we do not receive, you will not be eligible for a refund. Your statutory rights are not affected.


All returns to be sent to the following address enclosing the invoice: Primal Rugby, 19 Augustan Close, Caerleon, South Wales, NP18 3DJ